Another perspective...

First...let's get one thing clear. I would NEVER work for Starbucks again. Period. That being said, I think I can share this now without any confusion. I just got a coffee and they didn't have a carafe of half & half out. I went over to the bat to ask for one and the girl said they didn't have any in carafes, but she would give me the jug. Now, I know this is a blatant health code violation, but it popped on a light of realization for me. I saw everything from the customer's perspective in an instant. I understood why we should do all the small, annoying things that customers ask for. They're just nice. Eff the company & eff all the metrics the manager & DM try to judge you by. It really is only about people. I even had a moment of believing that I could go back and actually enjoy it. I definitely know it's an epiphany that will stick with me through any customer service job I may have in the future. I only wish we could live in a system of compassionate capitalism instead of the ruthless, bottom-line one that we have. People and all our interactions matter. Nothing should ever trump that.

Till next time...